Privacy policy

2. Privacy Policy

Last updated: 15 August 2026

H20 Origin operates an online store providing clean water solutions, products, information, and related services.

This Privacy Policy explains how H20 Origin collects, uses, stores, and protects personal information when you visit our website, purchase products, create an account, contact us, or otherwise interact with our services.

H20 Origin respects your privacy and processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).

Personal Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone or mobile number;
  • Account information;
  • Order information;
  • Payment-related information;
  • Customer support communications;
  • Information you provide when requesting a return, refund, exchange, or replacement.

Transaction Information

We may collect information relating to:

  • Products viewed or purchased;
  • Orders;
  • Order history;
  • Cart activity;
  • Returns and exchanges;
  • Cancellations;
  • Payment confirmations.

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Network information;
  • Website activity;
  • Cookies and similar technologies.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order;
  • When you create an account;
  • When you contact customer support;
  • When you subscribe to communications;
  • Automatically through cookies and website technologies;
  • Through service providers and analytics technologies where permitted by law.

How We Use Your Information

We may use your personal information to:

Provide Our Services

  • Process and fulfil orders;
  • Process payments;
  • Arrange delivery;
  • Provide customer support;
  • Process returns, refunds, repairs, and exchanges;
  • Manage customer accounts.

Improve Our Services

  • Improve our website;
  • Understand customer preferences;
  • Improve our products and services;
  • Analyse website performance;
  • Provide a better shopping experience.

Marketing

Where permitted by law and where applicable, we may use your information to:

  • Send promotional communications;
  • Inform you about products and offers;
  • Send relevant marketing communications.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication.

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent activity;
  • Prevent unauthorized transactions;
  • Protect our website;
  • Protect customers and H20 Origin;
  • Investigate suspicious activity.

Sharing Personal Information

H20 Origin may share relevant personal information with trusted service providers where necessary to operate our business, including:

  • Payment processors;
  • Banks and financial institutions;
  • Courier and delivery companies;
  • Website and ecommerce providers;
  • IT and cloud service providers;
  • Analytics providers;
  • Customer support providers;
  • Marketing service providers where permitted.

We may also disclose personal information where required or permitted by law, including to comply with legal obligations or protect our legal rights.

Cookies

Our website may use cookies and similar technologies to:

  • Maintain website functionality;
  • Remember preferences;
  • Analyse website traffic;
  • Improve performance;
  • Support marketing and advertising activities.

You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our services;
  • Maintaining business records;
  • Complying with legal and tax obligations;
  • Resolving disputes;
  • Preventing fraud;
  • Enforcing agreements and policies.

Your Rights Under POPIA

Subject to applicable legal limitations, you may have rights relating to your personal information, including the right to:

  • Request access to personal information held about you;
  • Request correction of inaccurate information;
  • Request deletion where legally permitted;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the Information Regulator of South Africa.

International Transfers

Some service providers used by H20 Origin may process or store information outside South Africa.

Where applicable, H20 Origin will take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable law.

Security

We use reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Children's Privacy

Our online services are not intentionally directed at children under the age of 18.

We do not knowingly collect personal information from minors without appropriate consent where required by law.

Changes to This Privacy Policy

H20 Origin may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated "Last updated" date.

Contact Us

For privacy-related questions or requests:

H20 Origin
Email: support.h2oorigin@gmail.com

Phone:0813573501