Shipping policy

4. Shipping Policy

Last updated: 15 August 2026

H20 Origin is committed to delivering your clean water solutions and other products safely and efficiently.

Processing Times

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Orders may not be processed, shipped, or delivered on weekends or South African public holidays.

During promotions, peak periods, or periods of unusually high order volume, processing may take longer.

Shipping Timeframes

Estimated delivery within South Africa is:

7 to 11 business days

Delivery estimates are not guaranteed and may vary depending on:

  • Delivery location;
  • Courier operations;
  • Public holidays;
  • Weather conditions;
  • High order volumes;
  • Unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on factors such as your delivery location and the shipping method available for your order.

Any applicable shipping charges will be displayed before you complete payment.

Order Tracking

Where tracking is available, you may receive a tracking number by email or another available communication method once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active or update.

Incorrect Shipping Information

Customers are responsible for ensuring that their delivery information is correct and complete.

H20 Origin is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:support.h2oorigin@gmail.com

We will assist in investigating the matter with the relevant courier or delivery provider.

While H20 Origin will make reasonable efforts to assist customers, delays caused by third-party courier companies or circumstances beyond our reasonable control may occur.

Damaged Parcels

If your parcel arrives visibly damaged, please contact H20 Origin as soon as possible and, where possible, within 48 hours of delivery.

Please provide photographs showing:

  • The outer packaging;
  • The shipping label;
  • The damaged product;
  • Any visible damage to the packaging or contents.

This information helps us investigate the issue with the courier and determine the appropriate resolution.

Contact

For shipping enquiries:

H20 Origin
Email:support.h2oorigin@gmail.com 

Phone:0813573501