3. Terms of Service

Last updated: 15 August 2026

Welcome to H20 Origin.

These Terms of Service govern your access to and use of the H20 Origin website, online store, products, services, and related content.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. About H20 Origin

H20 Origin is a brand focused on providing clean water solutions and related products to customers.

Throughout these Terms, "H20 Origin", "we", "us", and "our" refer to H20 Origin.

Our online store may be hosted and supported by third-party ecommerce, payment, delivery, and technology providers.

2. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement; or
• You have the permission of a parent or legal guardian where applicable;
• The information you provide is accurate and complete;
• You will use our website and products lawfully.

3. Products and Services

H20 Origin makes reasonable efforts to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

• Product colours may vary depending on your device or screen;
• Product specifications may change where manufacturers update products;
• Product availability may change;
• Images may sometimes be for illustrative purposes;
• We may discontinue products or services where reasonably necessary.

We reserve the right to limit quantities where necessary.

4. Clean Water Products and Proper Use

Certain H20 Origin products may be designed for water filtration, purification, storage, dispensing, testing, or other clean water applications.

Customers are responsible for using products according to the instructions supplied with the product.

Where applicable, customers should ensure that:

• Products are installed correctly;
• Filters and consumable components are replaced according to the applicable instructions;
• Products are cleaned and maintained appropriately;
• Products are used only for their intended purpose;
• Manufacturer instructions and warnings are followed.

H20 Origin does not guarantee that a product will make every water source safe for every possible use unless the product is specifically represented as being capable of doing so.

5. Pricing and Payments

Unless otherwise stated, prices displayed on the website are in South African Rand (ZAR).

Prices may change from time to time.

Payments are processed through third-party payment providers. H20 Origin does not ordinarily store complete payment card details.

6. Orders

Placing an order constitutes a request to purchase the selected products.

H20 Origin reserves the right to refuse, limit, or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraud;
• Unauthorized transactions;
• Incorrect pricing;
• Incorrect product information;
• Product unavailability;
• Duplicate or accidental orders;
• Breach of these Terms.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund & Returns Policy and applicable law.

7. Shipping and Delivery

Delivery timeframes are estimates and may vary according to:

• Delivery location;
• Courier operations;
• Public holidays;
• Weather;
• Unforeseen circumstances;
• Incorrect or incomplete shipping information.

Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Returns, refunds, repairs, replacements, and exchanges are governed by our Refund & Returns Policy and applicable South African consumer protection legislation.

9. Intellectual Property

Unless otherwise stated, all H20 Origin website content is owned by or licensed to H20 Origin.

This may include:

• Logos;
• Brand names;
• Product descriptions;
• Images;
• Graphics;
• Text;
• Website design;
• Marketing materials.

You may not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.

10. Prohibited Uses

You may not use our website:

• For unlawful purposes;
• To violate applicable laws;
• To commit fraud;
• To interfere with website security;
• To distribute malicious software;
• To infringe intellectual property rights;
• To attempt unauthorized access to our systems;
• To abuse or disrupt our services.

11. Limitation of Liability

To the fullest extent permitted by South African law, H20 Origin will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any consumer rights or other rights that cannot legally be excluded under South African law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Third-Party Services

Our website may rely on third-party providers, including payment processors, delivery companies, technology providers, analytics services, and other service providers.

H20 Origin is not responsible for the independent policies or practices of third parties.

14. Changes to These Terms

H20 Origin may update these Terms from time to time.

Changes will become effective when published on our website unless otherwise stated.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

16. Contact Information

For questions regarding these Terms:

H20 Origin
Email:support.h2oorigin@gmail.com

Phone:0813573501